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.As detailed earlier, you can obtainsystem information either from Programs | Accessories | System Tools, orby typing winmsd at the Run command or command prompt.If you do so,you ll see the information displayed in a window, as shown in Figure 14.39.Of particular value in this area, you have a place to look at hardwareresources, components, and software environment.The Hardware Resources andComponents areas detail valuable information you may require while trouble-shooting, and the Software Environment area shows information about driversthat you may need for your diagnosis.Figure 14.40 shows the HardwareResources and Components areas.If you have discovered that you have a conflict or suspect that a conflictexists, and you are having difficulty isolating it, you may want to take a look atthe use of the System Configuration utility.You can reach it from the Help andSupport Center pages in the Tools area, or you may access it by typing msconfigwww.syngress.com189_XP_14.qxd 11/12/01 11:15 AM Page 719Troubleshooting Windows XP " Chapter 14 719at the Run command or the command prompt.This will launch the tool, shownin Figure 14.41.Figure 14.39 The System Information PageFigure 14.40 The Hardware Resources and Components AreasFigure 14.41 The System Configuration Utilitywww.syngress.com189_XP_14.qxd 11/12/01 11:15 AM Page 720720 Chapter 14 " Troubleshooting Windows XPWith the System Configuration Utility, you have the option of temporarilyremoving items from your startup environment to try to isolate problem areas.You may choose items by selecting Selective Startup to disable all or part ofthe functionality of system.ini and win.ini, change the startup operation throughmodification of the switches in boot.ini or substitute another boot.ini file, disableservices, or change or disable applications that start automatically at startup.Whileon the General tab page, you also have the capability of launching SystemRestore or using the Expand File function, which will allow you to retrieve filesfrom the original installation media as needed.The utility gives you great flexi-bility in isolating and repairing device problems.Finally, let s take a look once more in the Help and Support Center pages.Here you will find a wealth of tools and troubleshooting wizards to help younarrow the search and isolate the problem.If you open the pages and selectHardware, and from within the left-hand pane select Fixing a hardwareproblem, you ll arrive at the page shown in Figure 14.42.Figure 14.42 The Fixing a Hardware Problem PageWithin this page, you have the ability in the right-hand pane to find trouble-shooters for various hardware components or to perform some testing on devicesto determine their operational state.The troubleshooters walk you through adiagnostic procedure, and they help you to determine possible causes for theproblems you are having.Many of the troubleshooters and procedures are welldone, and can be used either by support professionals or as a starting point for theuser to help provide better information as you help them.www.syngress.com189_XP_14.qxd 11/12/01 11:15 AM Page 721Troubleshooting Windows XP " Chapter 14 721SummaryIn our discussion of troubleshooting Windows XP, we ve visited many areas andseen some new tools and capabilities, as well as visiting some old friends oftroubleshooting that have been extended and improved.We started with a discussion of troubleshooting resources.Here we talkedabout resources that are available online, such as the Microsoft Knowledge Base,TechNet, and Microsoft.com.We had a chance to explore new features in theHelp and Support Center that have expanded your abilities to troubleshoot andhave provided wizards and other diagnostic tools to help with the process.Youalso had the chance to explore the highly functional capabilities of RemoteAssistance and saw the many ways you can use and configure it.Following your location of resources, you explored five categories of trouble-shooting that are used on a regular basis.You looked at tools and procedures fortroubleshooting in the logon process, new and expanded tools for trouble-shooting network and internet connectivity, and at some improved versions ofTask Manager and Performance MMC while looking at troubleshooting systemperformance.You continued your look by visiting troubleshooting applications,with the new Program Compatibility Wizard, and were reminded about usingolder diagnostic tools such as Event Viewer and Dr.Watson.Finally, you looked atnew tools that can aid in troubleshooting hardware [ Pobierz całość w formacie PDF ]